HOW TO MAKE A CLAIM

To make a claim on your MyCover Travel Insurance Policy, please download a claim form from the link below.

     CLAIM FORM    (Right Click: Save Target As)

Note: You must have Adobe Acrobat Reader installed on your computer
             in order to print out the claim form

If you have any queries, please read our Travel Claims FAQs.

For all claims enquiries, please contact Travel Claims on:

Phone: 1300 725 154
Fax: (07) 3305 7016
Email: travelclaims@allianz-assistance.com.au

You must post the completed claim form together with your supporting documentation as soon as possible, but no later than 30 days from your return to:

MyCover Pty Ltd
Travel Claims Department
PO Box 162
Toowong QLD 4066

What documents will I need to send with my claim form?

When you submit your claim, you will need to provide certain documents for us to be able to assess and settle your claim promptly. For medical claims you will usually need original medical accounts and receipts and English translations of all documents. For a loss of personal belongings claim you will usually need a police report, proof of ownership for the items. If the documentation is not in English you will need to provide English translations of all documents.

What happens if I don't have the original receipts?

When we receive a personal belongings claim, you have to provide proof of ownership for the lost or stolen items. We realise that you cannot always provide receipts for each and every item, but you will still have to provide evidence of ownership. We can accept photographic evidence, warranty cards, manuals, receipts, bank or credit card statements as proof of ownership, and/or a statutory declaration attesting to ownership. In the end, we are not unreasonable, if you have a genuine claim you just need to ask yourself, does this conclusively prove that I owned this item?

How long will it take to process a claim?

Claim processing can depend on how quickly you can get the required documents to us. Once we receive all the documents a claim is processed within 10 working days.

How are claims paid?

We will pay all claims in Australian dollars and the rate of currency exchange used is the rate at the time you incurred the expense.

What happens in the event of an emergency?

EMERGENCY ASSISTANCE

Allianz Global Assistance is available 24 hours a day, 7 days a week
In case of emergency FREE CALL Allianz Global Assistance
if you are in one of the countries listed below, simply dial the number shown for that country

Australia 1800 010 075   Japan 0066 3386 1052
Canada 1800 214 5514   Malaysia 1800 81 5102
China (North) 10 800 6100 434   Netherlands 0800 023 2683
China (South) 10 800 261 1323   New Zealand 0800 778 103
France 0800 905 823   Singapore 800 6162 187
Germany 0800 182 7635   Spain 900 996 115
Greece 00800 611 4107   Switzerland 0800 561 361
Hong Kong 800 900 389   Thailand 001 8006 121 082
India 00080 0610 1108   United Kingdom 08000 289 270
Indonesia 001 803 61 098   United States 1866 844 4085
Italy 800 787 451  
For all other countries dial reverse charge ("collect") via the local operator on:
61 7 3305 7499
If you are hospitalised or you are receiving outpatient treatment exceeding AUD$2000,
you MUST contact Allianz Global Assistance as soon as possible.