Emergency Assistance

Emergency Assistance

For emergency assistance anywhere in the world at any time, Allianz Global Assistance* is only a telephone call away. The team will help with medical problems, locating nearest medical facilities, your evacuation home, locating nearest embassies and consulates, as well as keeping you in touch with your family and work in an emergency.

If you are hospitalised, you or a member of your travelling party, MUST contact Allianz Global Assistance as soon as possible. If you do not, Allianz Global Assistance will not pay for these expenses or for any evacuation or airfares that have not been approved or arranged by them.

If you are not hospitalised but you are being treated as an outpatient and the total cost of such treatment will exceed $2,000, you MUST contact Allianz Global Assistance.

Please note that Allianz Global Assistance will not pay for any hospital or medical costs incurred in Australia.

Allianz Global Assistance is available 24 hours a day, 7 days a week

In case of emergency FREE CALL Allianz Global Assistance

If you are in one of the countries listed below, simply dial the number shown for that country

Australia 1800 010 075
Canada 1800 214 5514
China (North) 10 800 6100 434
China (South) 10 800 261 1323
France 0800 905 823
Germany 0800 182 7635
Greece 00800 611 4107
Hong Kong 800 900 389
India 00080 0610 1108
Indonesia 001 803 61 098
Italy 800 787 451
Japan 0066 3386 1052
Malaysia 1800 81 5102
Netherlands 0800 023 2683
New Zealand 0800 778 103
Singapore 800 6162 187
Spain 900 996 115
Switzerland 0800 561 361
Thailand 001 8006 121 082
United Kingdom 08000 289 270
United States 1866 844 4085

 
For all other countries dial reverse charge ("collect") via the local operator on:

61 7 3305 7499

If you are hospitalised or you are receiving outpatient treatment exceeding AUD$2000, you MUST contact Allianz Global Assistance as soon as possible.

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